How can we help you?

FAQ

We are the wholesale program of PatPat.com. For more information, please click: What is PataPat's Wholesale Program

Minimum checkout value = US$250

Due to the issues of shopping cart synchronization, we have disabled the function to avoid cart loss. We will enable it again after it is resolved. Sorry for all the inconvenience.

Additional discount (5%-15%, based on the subtotal) is automatically applied when you check out.

 

For orders over $400: PATPAT400 (5% off)

 

For orders over $800: PATPAT800 (10% off)

 

For orders over $1500: PATPAT1500 (15% off)

 

* When your order amount exceeds our usual standard amount. Please contact our Customer Service Team as soon as possible so that we can discuss and offer higher discount and deal.

 

You can directly sign up by clicking this link: Create Account. If you have not had VAT or tax id yet, please leave N/A in the field.

When your total order amount exceeds $5k, please contact us to upgrade your account to a vip account and our Customer Service Team will provide you with a special vip discount.

Please click Track Your Order. Please allow 1-2 working days for the tracking number to update once has your order has been dispatched. For more info, please contact us: business@patpat.com.

The processing time for wholesale orders is 1-5 business days. For most of the shipping countries, the standard shipping time is 7-14 days, and the express shipping time is 5-7 days. 

No, we charge a minor percentage of your subtotal as the standard shipping fee. There is also a second option of Express shipping for most of the countries.

Bulk order shipping is different from small retail shipping. It costs more to ship large cargo (liner logistics, volume weight, import duty prepay, etc.). However, even if we charge freight on your order, it would still be cheaper than buying piece by piece on PatPat.com.

The fulfillment method varies with countries, the weight of goods, and order total. In order to deliver the order to you as soon as possible, we may split it into several shipments.

Unfortunately, due to  limited shipping methods, we are not able to send wholesale orders to some countries currently. If you are located in Latin America, we recommend to transfer the goods from Florida, US. Additionaly, It is suggested arranging a forwarder in China to help you ship the goods to your country. No freight will be charged for shipping within China mainland.

The payment for wholesale orders MUST be made in USD.

As of now, we only accept payment via PayPal / Bank transfer / credit card(please submit the receipt of your transfer to us by email or Whatsapp).

Order amount limit must be less than $800,and please make sure your credit card has a sufficient amount

For Standard Shipping to North America and European Union countries, you shall not expect any duty or taxes charged from you. However,  We are not responsible for taxes charged by your country if the Express shipping method is selected and used.

There is a systematic limit of a maximum of 500 line items in the shopping cart. We suggest keeping the number of lineitems in your cart under 300 to make sure it can get through check out smoothly. You may also want to find us to help issue a pro forma invoice so that you can skip the checkout process.

No, we do not support drop shipping for now. However, this service is being planned and we will let you know once it is successfully launched, so stay tuned!

We don't have the accurate time at which the stock arrives to our warehouse. Please click the button as below, and we will notify you once it is available again.


If you have other requests for your order, please make sure you leave a cart note here.

Due to the amount of orders that are processed daily, we may not receive your special requests outside of cart notes.

Sorry, we do not support sending samples to wholesale partners. However, we offer an additional US$30 off (Code: PWSTARTER30) for your first purchase. Specifically for your first small trail order :)

Yes, product images are available for wholesalers upon request. Please contact us after placing orders.

Before placing your first order, it is important for you to check our shipping policy and refund policy.

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