Help Center

Frequently Asked Questions

GENERAL

Are you genuine PatPat?

What is the MOQ or minimum order amount?

Can I check my shopping cart accross different devices?

How does the wholesale discount work on the site?

How can I become a wholesaler of PatPat? Do I need to submit any document?

SHIPPING

Where can I track my order?

How long will I receive my order?

Does PatPat Wholesale offer Free Shipping?

Why do I just receive only part of my order?

Why can't I find my country on the shipping zone list?

PAYMENT

Why are the wholesale prices of some products are not 70% of the prices on PatPat.com?

What currency is used when I check out?

What payment methods can be used on the site?

Will I be charged taxes upon receiving my package?

I have lots of line items in my cart, but why can't I manage to check out on the website?

RESELL

Does PatPat do dropshipping?

Does PatPat Wholesale provide private labeling?

Is there any mark or label of PatPat on the clothes?

What should I do if I find some sizes are out of stock now?

What should I do if I have some instructions for my order?

Does PatPat support sending samples to check the quality?

Can I use the images of the products that I bought for reselling?

How can I get more benefits with PatPat Wholesale? What are the advantages of being a loyal partner?

RETURNS

What is your return/refund policy?